Returns, Refunds, and Complaints at Flowers Richmond

Our Fresh Flowers Guarantee in Richmond

Flowers Richmond is proud to be your trusted local florist, delivering fresh, vibrant blooms to households and businesses throughout the Richmond area. Our commitment to quality ensures that every bouquet or arrangement arrives looking beautiful and full of life. We stand by our fresh flowers guarantee, promising that your order will stay fresh for a minimum of five days from the date of delivery with suitable care.

Damaged or Unsatisfactory Flowers on Arrival

If your flowers arrive damaged, wilted, or in a condition that does not meet our fresh flowers guarantee, please let us know as soon as possible. To help us resolve the issue quickly, we may ask for a photo of the affected bouquet or arrangement. Claims regarding damaged or unsatisfactory flowers must be made within 24 hours of delivery to ensure we can assess the issue and provide a suitable solution.

Freshness Window & Care Advice

Every arrangement from Flowers Richmond is prepared and dispatched on the same day or as per your scheduled delivery. We guarantee that your blooms will remain fresh for at least five days, provided basic care instructions are followed, such as trimming stems, changing water daily, and keeping flowers away from direct sunlight or heat sources. If your flowers do not remain fresh within this five-day window under proper care, please reach out to us with details of the issue.

Refunds and Replacements

Your satisfaction is our top priority. If you are not completely happy with your flowers due to damage, lack of freshness, or any quality issue, we offer two options depending on your preference:

• Full Refund: Receive a full refund for your order if it falls short of our high standards and fresh flowers guarantee.
• Free Replacement: Request a fresh replacement bouquet to be delivered at the earliest suitable time.

Simply contact us with your order details and a description or photo of the problem, and our team will act promptly to resolve the matter to your satisfaction.

Complaints Resolution Process

We are passionate about providing the best service possible to our Richmond community. If you have a complaint or are dissatisfied with any aspect of your experience, please follow these steps:

1. Contact us as soon as possible, providing your order number and a description of your concern.
2. Where relevant, provide photographs and any other supporting details to help us assess the situation.
3. Our customer care team reviews each complaint with care and seeks a fair and speedy resolution—usually within 48 hours.
4. We will offer either a refund, a replacement, or another solution as appropriate to your situation and in line with our fresh flowers guarantee.

Trusted Local Florist for Richmond Households & Businesses

As your dedicated Richmond florist, Flowers Richmond brings the finest seasonal flowers to your door, backed by exceptional customer service and a clear returns and refunds policy. We value your trust and continually strive to exceed your expectations with every delivery. Thank you for supporting a local business committed to serving Richmond's homes and workplaces.