Welcome to Flowers Richmond. These Terms & Conditions govern all online orders and deliveries of flowers made through our website for customers in Richmond and the surrounding areas. By placing an order with us, you are agreeing to be bound by these terms, which are designed to provide clarity and protect your rights as a consumer. Please read them carefully before submitting your order.
These Terms & Conditions apply to all purchases of flowers and related products made online from Flowers Richmond. Whether you are ordering from Richmond or nearby localities, your order is subject to the provisions outlined below. By accessing or using our online services, you accept that these terms will form the legally binding contract between you and Flowers Richmond.
2.1 Placing an Order: To place an online order for flower delivery in Richmond, browse our selection, add your chosen bouquet or arrangement to your basket, and follow the checkout process. You will be required to provide accurate delivery information including recipient name, full address, preferred delivery date, and any special instructions.
2.2 Order Confirmation: Once your order is submitted, you will be shown a summary for you to review and confirm; once finalised, a confirmation will be displayed and you will receive a confirmation receipt. Please ensure you review all details for accuracy.
2.3 Acceptance of Orders: All orders are subject to acceptance by Flowers Richmond. Acceptance occurs when you receive the order confirmation. We reserve the right to refuse or cancel any order for reasons including, but not limited to, insufficient stock, unavailability of an item, errors in the product or pricing information, or any concerns regarding fraudulent or unauthorised transactions.
3.1 Payment Methods: Payment for online orders must be made at the time of placing the order using one of the payment methods accepted on our website. These may include major debit or credit cards and other trusted online payment gateways.
3.2 Pricing: All prices stated on our website are in GBP (£) and are inclusive of VAT (where applicable), unless otherwise noted. Delivery charges are clearly stated at checkout before you complete your order. We reserve the right to change our prices at any time; such changes will not affect confirmed orders.
3.3 Secure Payment: Your payment security is important to us. Our website uses secure encryption protocols to protect your payment and personal information during transmission.
4.1 Delivery Area: Online flower delivery services are available throughout Richmond and most surrounding localities as specified during checkout. If you need delivery to an area outside of our standard coverage, please check availability before ordering.
4.2 Delivery Times: We will make every effort to deliver your flowers on your preferred date. Standard delivery times are within local business hours. In the case of specific time requests, we cannot always guarantee fulfilment but will endeavour to meet your needs where possible.
4.3 Delivery Procedures: Flowers will be delivered to the address provided during your order. If the recipient is unavailable, we may leave the flowers with a neighbour or in a safe location, and a note will be left to advise. If no such options are available, we will attempt to contact you to arrange redelivery, which may incur an additional fee.
4.4 Recipient Details: It is your responsibility to provide complete and accurate recipient information. We are not liable for late, non, or mis-delivery as a result of incorrect or incomplete details.
5.1 Right to Cancel: You have the right to cancel your order for most products at any point before your order is prepared for dispatch or delivery. Please contact us as soon as possible if you wish to cancel or amend an order.
5.2 Perishable Goods: Please note that flowers and plants are perishable and exempt from the standard right to cancel under the Consumer Contracts Regulations once they are prepared or dispatched. For non-perishable items, you may cancel your order within 14 days of receipt for a full refund, provided goods are unused and in their original packaging.
5.3 Cancelling/Amending an Order: To cancel or amend an order for flower delivery in Richmond, please refer to your order confirmation and contact us promptly. If the order has already been prepared or dispatched, cancellation may not be possible. Refunds for eligible cancellations will be processed promptly via the original payment method.
6.1 Product Availability: Occasionally, due to seasonal or supply limitations, some flowers or foliage may be unavailable. In such cases, we reserve the right to substitute with similar flowers of equal or greater value and quality, maintaining the overall style and colour scheme of your arrangement. You will not be notified of minor substitutions.
6.2 Significant Changes: For substantial changes that materially alter the look or value of your order, we will attempt to contact you for approval before dispatching the arrangement.
7.1 Quality Commitment: We aim to provide the freshest flowers, prepared with care. Upon delivery, please inspect your flowers to ensure they meet your expectations.
7.2 Issues and Complaints: If you are unhappy with the condition or quality of your flowers, or if there is an error with your order, please contact us within 24 hours of delivery, providing photographs if possible. We will work with you to resolve issues, which may include a replacement, partial refund, or full refund depending on circumstances.
8.1 Force Majeure: Flowers Richmond is not liable for non-performance or delays arising from events outside our reasonable control. Such events may include natural disasters, weather conditions, industrial action, or interruptions to supply or transport services.
8.2 Limit of Responsibility: Our maximum liability for any claim, whether arising in contract, negligence or otherwise, shall be limited to the price paid for the goods or services supplied. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot be excluded or limited under UK law.
8.3 Third Party Actions: We accept no liability for delivery delays or failures caused by third party couriers, incorrect information supplied by you, or if the recipient is unavailable to take delivery.
All content on the Flowers Richmond website, including product images, text, and designs, is the property of Flowers Richmond or its licensors, and is protected by copyright laws. You may not reproduce, modify, or distribute content without our express written permission.
These Terms & Conditions, and any disputes arising from or relating to your use of our flower delivery services in Richmond, are governed by and construed in accordance with the laws of England and Wales. By agreeing to these terms, you submit to the exclusive jurisdiction of the courts of England and Wales.
Flowers Richmond reserves the right to update or amend these Terms & Conditions periodically to comply with legal requirements or improve clarity for our customers. The latest version will always be available on our website, and your use of our service after changes take effect will indicate your acceptance of those changes.
12.1 Severability: If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
12.2 No Waiver: Delay or failure by Flowers Richmond to enforce any provision of these Terms shall not constitute a waiver of that provision.
If you have any queries regarding your online flower order, delivery in Richmond, or these Terms & Conditions, please contact our customer service team using the contact details provided on our website. We aim to offer friendly, efficient service to all our valued customers across Richmond and the neighbouring areas.
These Terms & Conditions apply to all customers ordering online flower delivery from Flowers Richmond in Richmond and the surrounding areas. By completing your purchase, you acknowledge and agree to comply with the latest version of these Terms & Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 3 The Quadrant, Richmond, London, TW9 1DJ.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Richmond, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Richmond.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
